Volume 16, No.3, December 2017
| NO | Title | Action |
|---|---|---|
| 1 |
Feeling Loyal? The Impacts of Affective Customer Experiences on Business |
Abstract PDF Full Text |
| 2 |
Co-creation a Vacation Package Tour: Here Comes the New Chinese Travelers' Wish List! |
Abstract PDF Full Text |
| 3 |
Airline Service Failed! |
Abstract PDF Full Text |
| 4 |
What Passengers Did Not Expect When Their Flight Was Overbooked |
Abstract PDF Full Text |
| 5 |
Not So Flexible Cable |
Abstract PDF Full Text |
| 6 |
It is Not about Compensation |
Abstract PDF Full Text |
| 7 |
More than Just a Stamp in My Passport |
Abstract PDF Full Text |
| 8 |
Hot Chocolate Scalds a Child |
Abstract PDF Full Text |
| 9 |
Hotel Guest and Casino Guest: Who Has Priority? |
Abstract PDF Full Text |
| 10 |
Don’t Bug Me! Service Recovery for Cockroach Sighting in Hotel Food Services |
Abstract PDF Full Text |
| 11 |
Social Experiences: Consumers in the Big Wide World |
Abstract PDF Full Text |
| 12 |
Right about Student Rights? |
Abstract PDF Full Text |
| 13 |
To be a Savior or a Spectator? |
Abstract PDF Full Text |
| 14 |
Building Internal Competencies, Capabilities, and Capacity to Deliver Great Customer Experiences |
Abstract PDF Full Text |
| 15 |
Cable Me Not |
Abstract PDF Full Text |
| 16 |
Telephone Operator: Bad Quality Service |
Abstract PDF Full Text |
| 17 |
The Challenge to Focus on Customer Needs |
Abstract PDF Full Text |