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International Journal of Business and Economics

Volume 16, No.3, December 2017

NO Title Action
1

Feeling Loyal? The Impacts of Affective Customer Experiences on Business

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2

Co-creation a Vacation Package Tour: Here Comes the New Chinese Travelers' Wish List!

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3

Airline Service Failed!

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4

What Passengers Did Not Expect When Their Flight Was Overbooked

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5

Not So Flexible Cable

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6

It is Not about Compensation

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7

More than Just a Stamp in My Passport

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8

Hot Chocolate Scalds a Child

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9

Hotel Guest and Casino Guest: Who Has Priority?

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10

Don’t Bug Me! Service Recovery for Cockroach Sighting in Hotel Food Services

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11

Social Experiences: Consumers in the Big Wide World

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12

Right about Student Rights?

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13

To be a Savior or a Spectator?

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14

Building Internal Competencies, Capabilities, and Capacity to Deliver Great Customer Experiences

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15

Cable Me Not

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16

Telephone Operator: Bad Quality Service

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17

The Challenge to Focus on Customer Needs

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