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International Journal of Business and Economics

International Journal of Business and Economics
Volume 20, No. 2

September, 2021
 
Co-creation: Interface for Online Affective Experience and Repurchase Intention
 
Kumari Anshu
Amity International Business School, Amity University, Noida, India
 
Loveleen Gaur
Amity International Business School, Amity University, Noida, India
 
Gurmeet Singh
School of Business and Management, The University of the South Pacific, Fiji
 
Rabinder Singh
Department of Tourism and Travel Management, Central University of Jammu, Jammu, India
 
Abstract
The study proposes a comprehensive model framework applying co-creation and satisfaction in a moderated mediated mechanism for improving customer Online Repurchase Intention (ORI) via Affective Experiential State (AES). A cross-sectional survey collected data from 542 Indian respondents who do online shopping. Using structural equation modeling the results reveal that mediation effects of Online Shopping Satisfaction (OSS) vary between high and low-level of customer co-creation. Results further reveal that AES is a very influential factor in affecting customers ORI and OSS mediates the effects of AES on customer repurchase intention.
 
Keywords:Online Customer Experience, Affective Experiential State, Online Repurchase Intention, Online Customer Satisfaction, Co-Creation.
 
JEL Classifications:M31.
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