International Journal of Business and Economics
Volume 20, No. 2
September, 2021 |
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Co-creation: Interface for Online Affective Experience and Repurchase Intention |
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Kumari Anshu |
Amity International Business School, Amity University, Noida, India |
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Loveleen Gaur |
Amity International Business School, Amity University, Noida, India |
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Gurmeet Singh |
School of Business and Management, The University of the South Pacific, Fiji |
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Rabinder Singh |
Department of Tourism and Travel Management, Central University of Jammu, Jammu, India |
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Abstract |
The study proposes a comprehensive model framework applying co-creation and satisfaction in a moderated mediated mechanism for improving customer Online Repurchase Intention (ORI) via Affective Experiential State (AES). A cross-sectional survey collected data from 542 Indian respondents who do online shopping. Using structural equation modeling the results reveal that mediation effects of Online Shopping Satisfaction (OSS) vary between high and low-level of customer co-creation. Results further reveal that AES is a very influential factor in affecting customers ORI and OSS mediates the effects of AES on customer repurchase intention. |
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Keywords:Online Customer Experience, Affective Experiential State, Online Repurchase Intention, Online Customer Satisfaction, Co-Creation. |
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JEL Classifications:M31. |
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