International Journal of Business and Economics Volume 16, No. 3 December, 2017

Right about Student Rights?

Auston Chan

University of Waikato, New Zealand

Abstract

A student goes to a student center at a university to make an inquiry and request information about a degree. The student's request is not dealt with, because of the staff's attitude and services, which are not professional. Overall, the student feels disappointed with the response of the student center. What kind of customer service should be provided to students and how could university management improve its service?

Keywords：dissatisfaction, frontline employees' attitude, inquiries, customer service.

BACK