International Journal of Business and Economics Volume 16, No. 3 December, 2017

Telephone Operator: Bad Quality Service

Mar?a Mor?n C?ndano

Universidad de Navarra, Spain

Abstract

A regular customer wants another phone number and Internet line for an existing house contract. Technical problems arise with the service, and the line works badly over a period of one year. The company offers no solution to the problem and charges the customer for the months during which he had no Internet service.

Keywords：contract, internet coverage, cut.

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