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International Journal of Business and Economics

International Journal of Business and Economics
Volume 16, No. 3

December, 2017
 
It is Not about Compensation
 
Tze-Jen Pan
National Penghu University of Science and Technology, Taiwan
 
Po-Ju Chen
University of Central Florida, Florida, U.S.A.
 
Abstract
A vegan family purchases some vegetarian dishes at a restaurant to take home. When the family starts eating the food, a family member discovers clams in the soup. She calls the restaurant and is treated rudely. When she goes back to the restaurant, she receives no apology from the staff at the restaurant. The way she is treated, indicates that her family is suspected of trying to cheat, having added some clams to the food themselves, in order to get a discount. After much discussion, she is offered a discount by the manager, which she refuses point-blank.
 
Keywords:apologize, compensation, discounts, restaurant, vegetarian.
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