International Journal of Business and Economics Volume 16, No. 3 December, 2017

It is Not about Compensation

Tze-Jen Pan

National Penghu University of Science and Technology, Taiwan

Po-Ju Chen

University of Central Florida, Florida, U.S.A.

Abstract

A vegan family purchases some vegetarian dishes at a restaurant to take home. When the family starts eating the food, a family member discovers clams in the soup. She calls the restaurant and is treated rudely. When she goes back to the restaurant, she receives no apology from the staff at the restaurant. The way she is treated, indicates that her family is suspected of trying to cheat, having added some clams to the food themselves, in order to get a discount. After much discussion, she is offered a discount by the manager, which she refuses point-blank.

Keywords：apologize, compensation, discounts, restaurant, vegetarian.

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